Business Online Banking Upgrade HQ
We are excited to offer you our new Business Online Banking platform! With your feedback in mind, we have added new convenient features to our platform to provide you with a better experience, while maintaining the services you rely on.
We separated current Business Online Banking customers into two groups (or waves) for this rollout. Wave 1 customers went live on April 16. Customers using specialized services (ACH, Bill Pay, Wire Transfers, Positive Pay) are in Wave 2 and went live on June 11.
For ongoing support, please contact our Electronic Banking team at (800) 246-2415. Your local branch manager is another helpful resource.
Downloaded your Quicken or QuickBooks history as recommended by June 3, you will be able to re-establish your session in the new Business Online Banking platform after June 11. This process should take about 15-30 minutes.
Specific instructions depend on your operating system and how you access the programs. For detailed instructions, click the link below that best describes your Quicken or QuickBooks setup.
With your feedback in mind, we added new convenient features to our Business Online Banking platform, while maintaining the services you rely on, to bring you a better experience.
Along with an intuitive, user-friendly design, our new Business Online Banking allows you to set up customized alerts, access a helpful “How Do I” resource on each page and provides you the option of receiving account statements online only, eliminating the clutter of paper statements. A companion mobile app will be available later this year.
Wave 2 customers were mailed new log-in credentials in late May.
If you use Positive Pay, we will follow up with specific instructions. For now, please refer to the Wave 2 Checklist for general to-do items.
If you have specific support questions, please contact our Electronic Banking team at (800) 246-2415, option 9.
REMINDER: Bank employees will never ask for your personal information, such as password/PIN or Social Security number.