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FAQs Loan ePay

Below is a list of our most commonly asked questions and answers. Should you need additional information not found here, please Contact Us.

To sign up, you will need:

  • Access to the Internet and an operating system/web browser that is supported by Loan ePay (see "What is an appropriate browser" below)
  • A valid email address
  • Your account number 
  • Your five-digit zip code

When you have completed enrollment, you will be able to view your most recent invoices and make online payments.

Your web browser must be set to enable 128-bit encryption to make your information unreadable as it passes over the Internet. Loan ePay is designed to work with Windows Internet Explorer. Other web browsers may be used, but Microsoft-based web browsers will produce the best results.

To help ensure that your confidential financial information is protected in transit, we encrypt all messages between your browser and Loan ePay. Some browser versions do not support the needed levels of encryption.

Loan ePay uses the following security features:

  • SSL: We use SSL (Secure Sockets Layer) that ensures your connection and information is secure.
  • Encryption: We strictly enforce 128-bit encryption security levels for users accessing Loan ePay. All users accessing Loan ePay must ensure that their Web browsers are set to enable 128-bit encryption.
  • Automatic Sign Out: We automatically sign you out after 20 minutes of inactivity.

Most of the supported browsers will give you a message box stating when you are going into a secure session. Another indication that your browser is operating in secure mode can be found in the website address. The address will begin with (http:) in standard, non-secure mode and with (https:) in secure mode. The "s" in "https" stands for secure.

You are responsible for not giving out your user name and password for this site, bank account information, bank routing information, or billing account information to unauthorized users. You also must be sure that you are using an appropriate browser. Be sure to close your browser immediately after you are finished transacting your payment(s). For more details, please view our Terms and Conditions.

The nine-digit routing transit number can be found on the lower left of your check. The checking account number is to the right. An illustration is provided when adding or modifying a bank account in Payment Methods. This may vary by bank, if you have any question in regards to either your routing or account number, please contact your bank.

Yes. Just click on Payment Methods to add new bank accounts or modify existing bank accounts.

No, we do not accept payments by debit card or credit card on our Loan ePay site.

No, there is no fee. However, a fee will apply for payments made over the phone.

Payments made before 5 p.m. EST will post the same business day; payments made after 5 p.m. EST will post the next business day.

For questions about payments made via Loan ePay, please call our Loan Services Department at (800) 844-2514 during normal business hours (Monday to Friday, 8 a.m. to 5 p.m.).