Cyber Tip

New threats emerge daily, so be sure to regularly update your antivirus software.

Security Updates and Alerts

Find Out About the Latest Fraud Alerts:

Glens Falls National Bank is committed to helping you detect, monitor and protect yourself and your family against cybercrime.  For tips on safeguarding your personal and financial information, please read our fraud alerts below or view this list of e-scams and warnings from the FBI.

TurboTax Email Phishing

TurboTax and Intuit are warning of a fraudulent email campaign that poses as messages from TurboTax and contains malware. If you have received an unsolicited email stating your tax return has been rejected, DO NOT open or forward the attached .zip file. Simply delete the email.

Text Message Fraud

We have been informed of attempts to fraudulently obtain customer debit card information via text message. We will never request your sensitive banking information through an unsolicited text message or phone call. If you have received or responded to a text message claiming your debit card has been restricted, please notify our Electronic Banking team immediately at (800) 246-2415.  

New Email and Facebook Zeus Malware Trojan Warning

At this time we would like to advise all customers about a new fraud trend being aimed at Yahoo! Gmail, Hotmail and Facebook users. These malicious offers come disguised as a great "rebate" or "new security functionality." These social engineering attacks are exploiting a trust relationship between users and well known service providers. This scam will install a malicious malware or virus also known as Zeus onto your PC.

Facebook Scam

Facebook users are being prompted with an offer for 20% off discounts for linking their Visa® or MasterCard® to their Facebook accounts. The scam claims that after registration, a cash-back feature will accumulate Facebook credits. A re-directed malicious site will prompt users to enter credit and/or debit card information such as card number, expiration date, security code and PIN.

Webmail Scam

For Gmail and Yahoo! users, the malware offers free enrollment into a new secure payment processing system allegedly supported by over 3,000 online shops and developed in conjunction with Verified by Visa® and MasterCard®. Users are asked to enter debit and or credit card numbers, expiration date, security code and PIN. The scam indicates that by participating in the program, your account will be protected from fraud in the future.

For Hotmail users, the malware offers users a "free security protection service" that will require a password to authorize all online transactions. Users will be asked to provide a password, in addition to divulging their debit card number, expiration date, security code and/or PIN.

It is always important to use caution when asked to provide debit and/or credit card information on the Internet. As with the above mentioned scams, fraudsters will use a name or relationship you are familiar with to create a sense of urgency or rush to divulge sensitive personal information.

If you have any questions or concerns, please reach out to one of our Glens Falls National Bank Customer Service Representatives at 518-793-4121.