Cyber Tip

Don't email confidential information to the Bank unless we advise you security measures are in place beforehand.

Doing Our Part to Protect You

What You Need to Know About Online Banking Security:

Glens Falls National Bank is serious about safeguarding your personal information online. As a security measure, you may access your account information online from our Glens Falls National Bank website only if you have registered with our Glens Falls National Bank Internet Banking service.

Internet Banking uses Secure Socket Layer (SSL) technology to encrypt your personal information such as User IDs, passwords and account information over the Internet. Any information provided to you is scrambled en route and decoded once it reaches your browser. Enroll now in our Glens Falls National Bank Internet Banking service. If you have not enrolled and wish to review your account information, you may write to the address listed on your account statement, or call or visit any of our banking locations.

The Internet is and will continue to be the source of many new opportunities, but it must be used wisely. Although the information below is not exhaustive, it contains some key points that will help you use the Internet in a more secure manner. Use these points with caution and good judgment.

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Submitting Forms Online

Information you provide via electronic forms on the Glens Falls National Bank website is secure and encrypted in most instances. In other words, it is scrambled en route and decoded once it reaches Glens Falls National Bank. You may check that your web session is secure by looking for a small lock symbol, usually located in the lower corner of your web browser window. Current versions of leading web browsers indicate when a web page is encrypted for transmission through this symbol. You may also look for the letters "https://" at the beginning of your website URL in your web browser. The "s" means the web connection is secure.

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Sending Email to Glens Falls National Bank

Email sent to us through means other than our Internet Banking or Business Online Banking systems may not be secure unless we advise you security measures will be in place prior to your transmitting the information. Therefore, we ask that you do not send confidential information such as Social Security or account numbers to us via an unsecured email.  Such communications should be sent to us via postal mail, or you may call 518-793-4121 or visit one of our banking locations.

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Links to Third Parties Within Our Websites

From time to time, we may provide you with access to links to third-party websites that we feel offer useful information to you. If we make a link available to you, we will provide the following notice: “This website may contain links to other websites operated by third parties. The linked sites are not under our control or that of our affiliates or subsidiaries, and we are not responsible for their content. Such links do not imply our endorsement or guarantee of the products, information or recommendations provided by any third-party site. The third-party site may have a privacy policy different from ours and may provide less security than our website. We disclaim all liability with regard to your access to such linked websites. We provide links to other sites as a service to users, and access to any other sites linked to our website is at your own risk.”

Glens Falls National Bank is not responsible for the information practices employed by sites linked to or from our website. In most cases, links to other non-bank websites are provided solely as pointers to information on topics that may be useful to the users of the Glens Falls National Bank website. Third-party websites may have different privacy policies and/or security standards governing their sites.

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Security Enforcement

Employee Code of Ethics
Glens Falls National Bank Employee Code of Ethics (“Code”) expresses our absolute commitment to integrity, our related corporate values and ethical standards, and the associated business conduct we expect from all our employees. The Code includes very specific guidelines concerning the safeguarding of confidential information, including customer information. In general, these guidelines limit employee access to confidential information, and limit the use and disclosure of such information to specifically authorized processes and transactions. If it is determined that employees have violated the Code, corrective action will be taken, including possible termination.

Verification of Practices
Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the confidentiality of information. These reviews are conducted by our own internal staff; auditors who report directly to our Board of Directors, external accounting and auditing firms, and government regulators. Included in these self-assessments and examinations are reviews of the controls and safeguards related to consumer privacy which are described in our Glens Falls National Bank Privacy Disclosure and our Glens Falls National Bank's Online Consumer Information Practices.

Consumer Recourse
If you believe we have not complied with our stated Privacy Disclosure concerning our usage of personally identifiable information that we may collect over the Internet, or that information we have provided to you based upon your Internet activity is inaccurate, you may contact us 518-793-4121.

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Children Visiting Our Website
Our website is directed at customers and potential customers, most of whom are adults. However, children may access our website and provide information. For example, they may request information concerning our products and services and apply for certain products and services such as opening accounts. We are confident parents will not find any of our content objectionable for viewing by their children. Parents can avail themselves of various software packages to prevent their children from accessing websites they deem to be inappropriate. Parents can choose to utilize this and other website and content blocking methods to limit what their children are accessing online.